Shipping & Returns

Import & Delivery

Rexment operates an exclusive Pre-Order Import model. We do not keep local stock. After your 70% advance is confirmed, we immediately purchase the genuine hardware from the authorized international manufacturer and manage international shipping, customs clearance, and import duties. Items arrive at our QA center in Dhaka for thorough inspection before local delivery.

• Delivery time: 7 to 45 business days from order confirmation to final delivery.
• Timeline varies based on manufacturer factory lead time, freight transit, Bangladesh customs clearance, and QA testing.
• Final delivery is via tracked local courier to any address in Bangladesh.
• Courier dispatch within Dhaka: 1–2 business days after balance payment. Outside Dhaka: 2–4 business days.

Shipping Charges

Local courier delivery is free for orders above ৳10,000. Below that, a flat ৳150 courier fee applies within Dhaka and ৳250 outside Dhaka. International shipping and customs are included in the product price.

Returns

Because pre-orders are imported specifically for you, returns are limited to:

• Items that arrive defective or damaged (report within 7 days of delivery).
• Incorrect items shipped by Rexment.
• Items with a manufacturer defect confirmed during QA.

To request a return, open a support ticket with your order number and photos. Approved returns are replaced or refunded. Change-of-mind returns are not accepted for imported pre-order items.

Cancellations

You may cancel a pre-order before the purchase order is placed with the supplier (status: "Advance Payment Confirmed"). After the PO is placed, the 70% advance is non-refundable as the order has been committed to the supplier.